Delivering Excellence Across Borders
With our strong East African network and dedicated international corridors, we bridge markets through our premium routes: Mombasa-Kampala-Juba, Dar es Salaam-Kigali-Kampala, and Nairobi-Kampala-Goma for regional trade, plus our high-frequency United Kingdom-Uganda and China-Uganda air freight connections that keep your global supply chains moving. We deliver customized end-to-end solutions that drive efficiency, reduce costs, and accelerate your market reach across these vital trade lanes.
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Years Experience
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Shipments Made
What documents are required for international shipments?
For international shipments, the required documentation depends on your cargo type and destination. Generally, you will need a commercial invoice, packing list, and certificate of origin. Specific products may require additional certifications like sanitary permits for agricultural goods or special licenses for restricted items. Our customs clearance team will provide complete guidance tailored to your shipment, ensuring all paperwork meets both Ugandan and destination country requirements. We also assist with export/import declarations and can advise on preferential trade agreements that may reduce your duties.
How can I track my shipment in real-time?
We provide multiple convenient tracking options to monitor your shipments. Every consignment receives a unique tracking number that works across our digital platforms, including our website portal. For customers who prefer messaging services, we offer WhatsApp tracking with automatic updates at key transit points. Our system provides real-time location data, estimated delivery times, and digital proof of delivery. If any delays occur, our customer service team proactively contacts you with solutions.
What factors determine whether to choose air or ocean freight?
The choice between air and ocean freight depends on your budget, timeline, and cargo characteristics. Air freight is ideal for time-sensitive shipments like perishable goods or urgent documents, with delivery typically within 3-5 business days internationally. Ocean shipping offers significant cost savings for large, non-urgent shipments, though transit times average 4-6 weeks to major global ports. Our logistics consultants can analyze your specific needs considering cargo volume, value, and business requirements to recommend the most cost-effective solution.
Can you transport specialized cargo like pharmaceuticals or dangerous goods?
Yes, we have specialized capabilities for sensitive cargo. Our pharmaceutical logistics service features GDP-compliant cold chain infrastructure with temperature-controlled vehicles and warehouses maintaining 2-8°C environments. For dangerous goods, our IATA-certified team handles Class 1-9 materials following all safety protocols. We ensure proper packaging, documentation, and segregation according to international regulations. Before shipping, our specialists will verify your materials and guide you through all compliance requirements for smooth transit.
How does SF Express ensure reliable deliveries across East Africa?
Our regional delivery reliability stems from multiple strategic advantages. We operate our own fleet of modern trucks with GPS tracking and backup vehicles to prevent delays. Our drivers are specially trained in cross-border procedures and alternate route planning. We maintain strong relationships with customs authorities in Uganda, Kenya, Tanzania, and Rwanda to expedite clearance. Additionally, we have contingency plans for seasonal challenges like rainy weather or border congestion. These measures combine to achieve our 98% on-time delivery rate for East African routes.